Youngyn Refund Policy

Last Updated: 2025.09.17

At Youngyn (“we,” “us,” or “our”), we want to ensure your satisfaction with every purchase of our fitness apparel. This Refund Policy outlines the terms and conditions for requesting and processing refunds, including eligibility requirements, timelines, and procedures. By making a purchase on our website (www.youngyn.com), you agree to comply with this Refund Policy, as well as our Terms of Purchase and Privacy Policy.

1. Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

  • Return Requirement: Refunds are only issued after we receive and inspect the returned products (unless the refund is for an order cancellation or a defect reported before return, as outlined in Section 2). All returned products must adhere to our return guidelines:
  • Unworn, unused, and in their original condition (including intact tags, original packaging, and all accessories).
  • Free from damage, stains, alterations, or signs of wear (minor try-on that does not impact resale value is acceptable).
  • Returned within 60 days from the date of delivery (confirmed by the tracking information of your order).
  • Valid Reason: Refunds are approved for the following reasons:
  • You are dissatisfied with the product (e.g., fit, style, color) and meet the return eligibility criteria.
  • The product is defective (e.g., stitching issues, fabric defects, incorrect sizing labels) or damaged upon arrival.
  • We shipped the wrong product (e.g., incorrect size, style, or color) due to our error.
  • You canceled your order before it was shipped (see Section 2 for order cancellation refunds).

Certain items are non-refundable, including:

  • Products marked as “Final Sale” on the product detail page (clearly indicated at the time of purchase).
  • Custom or personalized products (if applicable, as these are made to your specific requests).
  • Products returned after the 60-day window or that fail to meet the return condition requirements.

2. Refund Scenarios and Processing

We process refunds for different scenarios, each with specific timelines and procedures:

2.1 Order Cancellation Refunds

If you cancel your order before it is shipped (i.e., before you receive a Shipment Confirmation email):

  • Contact our customer service team at [email protected] immediately with your order number and cancellation request.
  • We will confirm the cancellation within 1-2 business days if the order has not yet been processed for shipping.
  • A full refund (100% of the purchase price) will be issued to your original payment method within 1-3 business days of cancellation confirmation.
  • If the order has already been shipped, you will need to follow the return and refund process outlined in Section 2.2.

2.2 Post-Delivery Refunds (Returned Products)

For refunds requested after receiving your order, follow these steps:

  1. Initiate Return Request: Send an email to [email protected] with your order number, the name(s) of the product(s) you wish to return, and the reason for the refund.
  2. Receive Return Authorization (RA): Our team will review your request within 1-2 business days. If approved, we will send you an RA number and detailed return instructions (including the return shipping address).
  3. Ship Returned Products: Package the products securely (preferably in the original packaging) and clearly mark the RA number on the outside of the package. Ship the package using a trackable shipping service (we recommend this to avoid lost or missing returns). You are responsible for return shipping costs unless the refund is due to a defective product or our shipping error (in which case we will reimburse your return shipping fees upon receipt of proof of payment).
  4. Inspect Returned Products: We will inspect the returned products within 3-5 business days of delivery to our warehouse. We will confirm if the products meet the return eligibility criteria.
  5. Process Refund: If the return is approved, we will issue a refund to your original payment method within 5-10 business days of inspection approval. The timing of when the funds appear in your account depends on your payment provider:
  • Credit/debit cards: May take 1-2 billing cycles to reflect the refund.
  • PayPal or other digital wallets: Typically appears within 3-5 business days.

2.3 Defective or Damaged Products

If you receive a defective or damaged product:

  • Contact us at [email protected] within 7 days of delivery, including:
  • Your order number.
  • Clear photos/videos of the defect or damage.
  • A description of the issue.
  • We may request you return the product for inspection (we will cover all return shipping costs) or, in some cases, issue a refund without requiring a return (e.g., for minor defects that do not require verification).
  • Approved refunds for defective/damaged products are processed within 5-10 business days of confirming the issue.

3. Refund Amount and Currency

  • Refund Amount: Refunds are issued for the full purchase price of the eligible product(s), excluding any non-refundable fees (e.g., return shipping costs for non-defective items, if applicable). Since Youngyn offers free global shipping on all orders, no shipping fees are deducted from refunds (as no shipping cost was charged to you initially).
  • Currency: All refunds are processed exclusively in United States Dollars (USD) — the same currency used for your original purchase. If your payment method uses a different currency, your payment provider will convert the USD refund amount to your local currency using their current exchange rate. Youngyn is not responsible for exchange rate fluctuations or any foreign transaction fees charged by your provider.

4. Refund Exceptions and Limitations

  • Lost or Missing Returns: We are not liable for refunds if the returned package is lost or damaged during transit to our warehouse. We strongly recommend using a trackable shipping service and retaining proof of shipment (e.g., tracking number, shipping receipt) to resolve any delivery issues with the carrier.
  • Delayed Refunds: While we process refunds within the stated timelines, delays may occur due to factors beyond our control, such as:
  • Processing delays from your payment provider.
  • Incorrect or incomplete banking information (if applicable).
  • Holidays or weekends (which may extend processing times).
  • Multiple Returns: We reserve the right to limit or refuse refunds for customers who submit excessive return requests (e.g., repeated returns of the same product without a valid reason) to prevent abuse of our refund policy.

5. How to Check Refund Status

To check the status of your refund:

  1. Refer to the confirmation email we sent when your refund was processed (includes details on the refund amount and payment method).
  2. Track the refund through your original payment method (e.g., credit card statement, PayPal transaction history).
  3. If you have not received your refund within the expected timeline, contact our customer service team at [email protected] with your order number and refund request details — we will investigate and provide an update within 1-2 business days.

6. Changes to This Refund Policy

We may update or modify this Refund Policy at any time. When we do, we will:

  • Post the revised policy on our website.
  • Update the “Last Updated” date at the top of this page.
  • Notify registered users via email if the changes are material (e.g., adjustments to refund timelines or eligibility criteria).

Your continued use of our website or future purchases after the revised policy is posted constitutes your acceptance of the changes. We recommend reviewing this policy periodically to stay informed of updates.

7. Contact Us

If you have questions, concerns, or need assistance with a refund, please contact our customer service team at:

We aim to respond to all refund-related inquiries within 1-2 business days and resolve issues as quickly as possible to ensure your satisfaction.